Privacy Notice
Discretion is the foundation of what Le Rambouillet does. This Privacy Notice sets out, plainly, what personal information we hold, why we hold it, who sees it and the control you have over it
Last updated: 10/02/2026
It covers lerambouillet.com, membership and every arrangement we make on your behalf, wherever in the world you are. Privacy laws differ in their vocabulary, so where this notice uses a term such as "personal information", read it as the equivalent term under the law that applies to you. Residents of New York, California, other US states, and the European Economic Area and United Kingdom will find information specific to them under "Your privacy rights".
This notice is provided for your information. Where we rely on your consent, we ask for it separately
Who we are
Le Rambouillet is a private lifestyle management institution headquartered in New York, New York. Our services are provided by Le Rambouillet, LLC, which is the business responsible for your personal information under this notice (the "data controller", where that term applies)
For the purposes of this Privacy Notice, "Le Rambouillet," "we," "us," or "our" refers to Le Rambouillet and, where applicable, entities operating under the Le Rambouillet umbrella in connection with the services they provide.
OUR Headquarters
New York
575 5th Ave
New York, NY 10017
United States
info@lerambouillet.com
Information We Collect
The information we collect depends on how you interact with us.
Information you provide directly
You may provide personal information when you:
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submit a contact or enquiry form
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request a private consultation
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apply for membership
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communicate with our team by email, telephone, or other channels
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request travel, lifestyle, sourcing, real estate, aviation, yacht, or other services
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subscribe to communications or our Journal
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communicate with us through social media
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provide information necessary for an arrangement or booking
Identity information
Name, title, date of birth, nationality, and other identifying information you choose to provide.
Contact information
Email address, telephone number, postal address, preferred contact method, and similar information.
Preference and lifestyle information
Travel preferences, dining preferences, accommodation preferences, interests, personal preferences, event preferences, and other information you voluntarily provide to help us understand how you wish to be served.
Travel and booking information
Travel dates, destinations, itineraries, accommodation requirements, transportation arrangements, passenger information, and other information necessary to arrange requested services.
Membership information
Information submitted as part of an application, consultation, or membership relationship.
Transaction and service information
Information concerning services requested, arrangements made, correspondence, and relevant transaction details.
Other information you choose to provide
Any information contained in communications or requests you voluntarily send to us.
Information We Receive From Others
We may receive information about you from a person acting for you, such as a personal assistant, family office, adviser or family member. We may also receive it from suppliers confirming or delivering an arrangement, from a member who refers you or names you as a guest, and from publicly available sources.
Information We May Collect Automatically
When you visit our website, certain information may be collected automatically through your browser, device, and similar technologies.
This may include:
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IP address
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browser type and version
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device type
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operating system
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approximate location derived from IP address
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pages visited
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referring and exit pages
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date and time of visits
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interactions with our website
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website performance information
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information collected through cookies and similar technologies
This information helps us understand how our website is used, maintain security, improve performance, and improve the experience we provide.
Call recording
Telephone calls with our team may be recorded for quality and training purposes. Where a call is recorded, we tell you at the start of the call.
Cookies & Similar Technologies
Our website uses cookies and similar technologies, such as pixels and tags, in three ways.
Type
What it does
When it is used
Strictly necessary
Keeps the website functioning and secure, and remembers your cookie choice
Always
Analytics
Helps us understand how visitors use the website and measure its performance
Only if you allow it
Marketing
Helps us measure and support our marketing
Only if you allow it
We do not place analytics or marketing cookies until you have made a choice in our cookie banner. Declining is as easy as accepting, and you can change your choice at any time through the cookie settings on our website. You can also control cookies through your browser settings.
Where the law requires it, we treat a Global Privacy Control signal sent by your browser as a request to opt out of marketing cookies.
Changing your choice stops further collection. It does not remove cookies already stored in your browser, which you can clear in your browser settings.
How We Use Personal Information
We use personal information for the following purposes.
Providing our services
To arrange, coordinate, manage, and deliver services requested by you.
Responding to enquiries
To respond to questions, consultation requests, membership enquiries, and other communications.
Managing membership
To evaluate and administer membership applications and maintain member relationships.
Personalising our service
To understand your preferences and provide a more considered and relevant experience.
Coordinating third-party services
Where you ask us to arrange a service, we may need to provide relevant information to hotels, airlines, aircraft operators, yacht operators, restaurants, venues, transportation providers, property professionals, event organisers, healthcare providers, educational institutions, or other service providers involved in fulfilling your request.
Operating our business
To maintain records, administer our systems, communicate with clients, manage our website, and perform internal business functions.
Security and fraud prevention
To protect our website, systems, clients, personnel, and business against fraud, misuse, unauthorised access, or other security threats.
Legal and regulatory purposes
To comply with applicable laws, regulations, legal processes, and lawful requests from authorities.
Communications
Where permitted by law, to send information about our services, Journal and events that may be relevant to you. You may unsubscribe from marketing communications at any time.
Purposes of processing and legal basis
Some privacy laws, including those of the EEA and UK, require a stated legal ground for each use of personal information. Ours are a contract with you, your consent, a legal obligation, or our legitimate interests in operating and improving our service. The table shows which applies to each purpose.
Purpose
What it does
When it is used
Assessing and processing membership applications
Identity, Contact, Membership
Performance of a contract; your consent
Fulfilling arrangements you request, including sharing necessary details with suppliers
Identity, Contact, Travel and booking, Preference and lifestyle, Transaction and payment
Performance of a contract
Using health, accessibility or other sensitive information you give us for an arrangement
The sensitive information you provide for that arrangement
Your consent; performance of a contract
Personalising our service to your preferences over time
Preference and lifestyle, Travel and booking, Membership
Legitimate interests; performance of a contract
Sending the Journal and marketing communications
Identity, Contact, Marketing
Consent; legitimate interests
Understanding site usage and improving website performance
Technical and usage
Consent
Reviewing recorded calls for quality and training
Identity, Contact, Communications
Legitimate interests
Meeting legal, tax and regulatory obligations
Identity, Contact, Transaction and payment
Legal obligation
Responding to legal claims, disputes or requests from authorities
As relevant to the matter
Legal obligation; legitimate interests
We will use your information for a new purpose only if it is compatible with the original purpose, if we have your consent, or if the law requires it.
We do not make decisions about you by solely automated means that produce legal or similarly significant effects, and we do not use your personal information to train large language models.
When We Share Personal Information
We do not disclose personal information simply because it is available to us.
We may disclose information where necessary to provide a service, operate our business, comply with the law, or where you have otherwise directed or authorised us to do so.
Depending on the circumstances, information may be shared with:
Suppliers
Companies and professionals that help us fulfil a request, including travel providers, hotels, restaurants, transportation providers, aviation operators, yacht operators, event venues, property professionals and other suppliers. They receive only what the arrangement requires.
Your representatives.
A personal assistant, family office or other person you have authorised to deal with us on your behalf.
Technology and infrastructure providers
. Companies that provide hosting, communications, customer relationship management, analytics, security, email, form processing, payment and other business infrastructure
Professional advisers
Lawyers, accountants, insurers, consultants, auditors and other professional advisers where reasonably necessary
Legal and regulatory authorities
Where disclosure is required by law, legal process, court order, regulatory obligation, or where reasonably necessary to protect our rights, clients, property, or safety.
Business transactions
If Le Rambouillet is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
Where service providers process personal information on our behalf, we use contractual safeguards designed to limit their use of it to the service they provide to us.
We do not sell your personal information
We do not sell personal information, and we do not share it with third parties for their own marketing or for cross-context behavioural advertising. We have not done so in the preceding 12 months.
Pricing
We do not use algorithms that draw on your personal information to set or adjust the price you are offered
Our Approach to Confidentiality
Privacy is particularly important in lifestyle management because the information involved can extend beyond ordinary contact details.
A request may reveal where a client is travelling, where they live, who they are travelling with, what they are purchasing, which events they attend, or what arrangements are being made on their behalf.
We therefore seek to limit access to personal information to people and providers who have a legitimate reason to receive it.
Where appropriate, we may also use confidentiality agreements, contractual safeguards, access controls, authentication, and other measures designed to protect information.
Sensitive Personal Information
Some information is treated as sensitive under privacy laws. Depending on the services requested, this may include:
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precise travel arrangements
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passport or identification information
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financial information
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health or accessibility requirements
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information concerning children or family members
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precise location
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biometric or identity information
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other information protected as sensitive under applicable law
We collect and use sensitive information only where reasonably necessary for a disclosed purpose, to provide a requested service, to comply with law, or where otherwise permitted or required.
We do not use it for purposes incompatible with the purpose for which it was collected, and we do not use it for marketing or advertising.
Health and accessibility information
We collect health-related information only when you give it to us for an arrangement, for example a dietary or accessibility requirement, a medical appointment or a wellness booking.
What we collect
The health or accessibility details you choose to share for that arrangement.
Why we use it
Solely to arrange and deliver the service you asked for, to protect your vital interests in an emergency and to meet our legal obligations.
Who receives it
Only the suppliers who need it to deliver that arrangement, such as a hotel, airline, aircraft or yacht operator, restaurant, or healthcare or wellness provider, and the service providers that host our systems. We disclose it to law enforcement or other authorities only where the law requires us to, for example under a valid court order or subpoena.
What we never do
We do not sell health information.
Your control
You can ask for a copy of the health information we hold about you, or ask us to delete it, at any time using the details under "Contact us".
Information About Other People
You may provide us with information about another person, such as a spouse, family member, assistant, colleague, guest, or travelling companion.
Please provide another person's information only where you are authorised to do so or have obtained any consent required by applicable law. We use that information only to fulfil the service you have requested
International Transfers
Le Rambouillet is based in the United States and works with clients, suppliers and service providers in many countries. Personal information may therefore be processed or stored outside the country in which it was collected, including in the United States.
Where personal information is transferred internationally, we take the steps required by applicable privacy laws to provide appropriate safeguards, such as approved contractual clauses where those are required.
Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this notice. Our retention schedule is below.
Information
How long we keep it
Enquiries that do not lead to membership or a booking
24 months after our last contact
Membership and client records, including preferences
For the life of the relationship, then 7 years
Booking, transaction and payment records
7 years after the transaction
Passport and government identification details
Until the arrangement they were needed for is complete, unless you ask us to keep them on file for future arrangements
Health and accessibility information
Until the arrangement is complete, and no later than 60 days after it is no longer needed, unless you ask us to keep it on file
Call recordings
90 days
Marketing preferences
Until you unsubscribe, plus a record of your opt-out so we continue to honour it
Website analytics
Up to 14 months
We keep information for longer where the law requires it, or where it is needed to resolve a dispute or to establish, exercise or defend a legal claim.
When personal information is no longer required, we delete, destroy or anonymise it securely
Your Privacy Rights
Depending on where you live and which privacy laws apply to you, you may have rights concerning your personal information.
These may include the right to:
Know / Access
Request information about the personal information we collect, use, disclose, or otherwise process.
Delete
Request deletion of personal information, subject to applicable legal exceptions.
Correct
Request correction of inaccurate personal information.
Opt out of sale or sharing
We do not sell or share personal information in those ways, as explained above.
Limit certain uses of sensitive personal information
We use sensitive information only to provide the services you request.
Withdraw consent.
Where we rely on your consent, withdraw it at any time.
Non-discrimination
You will not receive discriminatory treatment for exercising privacy rights available to you under applicable law.
Whatever the law in your location provides, we will consider and respond to any request to access, correct or delete your information.
New York residents
Safeguards and breach notice
We protect your private information with the safeguards required by New York's SHIELD Act (General Business Law §§ 899-aa and 899-bb) and will notify you within 30 days of discovering a breach that affects it.
No sale
We do not sell your personal information.We do not sell your personal information.
Privacy
We do not use your personal information to set individualised prices.
Health information
We handle health information as described under "Health and accessibility information", and you may ask for a copy or for deletion at any time.
Minors
We do not knowingly collect personal information online from anyone under 18.
California Privacy Rights
If you are a California resident and the California Consumer Privacy Act applies to Le Rambouillet, you have the rights to know, delete, correct, opt out of the sale or sharing of personal information, limit certain uses of sensitive personal information, and receive equal treatment for exercising those rights
We have collected the categories of personal information below in the preceding 12 months. The sources are set out under "Information we collect", the purposes under "How we use personal information" and the retention periods under "Data retention".
Category under California law
What we collect
Disclosed to
Identifiers
Name, postal address, email address, telephone number, IP address and, where an arrangement requires it, passport or other government identification number
Suppliers, your representatives, technology providers, professional advisers
Customer records (Cal. Civ. Code § 1798.80(e))
Contact details, and payment and billing details
Suppliers, technology providers, professional advisers
Characteristics protected by law
Date of birth and nationality; health or accessibility details where you provide them for an arrangement
Suppliers who need them for the arrangement
Commercial information
Services requested, arrangements made and transaction records
Suppliers, technology providers, professional advisers
Biometric information
Not collected
Not applicable
Internet or network activity
Pages visited and interactions with our website
Technology providers
Geolocation
Approximate location derived from IP address
Technology providers
Audio
Call recordings, where a call is recorded
Technology providers
Professional or employment information
Title or role, where you provide it
Suppliers, where an arrangement requires it
Education information
Only what you provide for an education arrangement
Suppliers involved in that arrangement
Inferences
Preferences we note from your requests in order to personalise our service
Suppliers, where relevant to an arrangement
Security
We maintain reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. These include access controls, authentication, secure systems, contractual protections, internal procedures and secure disposal of information we no longer need.
No website, electronic transmission or storage system can be guaranteed to be completely secure.
If a breach occurs
If we discover a security breach affecting your private information, we will notify you without unreasonable delay and within the time the law requires. For New York residents, that is within 30 days of discovering the breach. We will also notify the regulators we are required to inform.
Marketing Communications
We may occasionally send communications about Le Rambouillet, our services, Journal, events, or other information that may be relevant to you.
You may unsubscribe from promotional email communications by following the unsubscribe instructions contained in the communication or by contacting us.
Even if you opt out of marketing communications, we may continue to send service-related or administrative communications where necessary.
Third-Party Websites
Our website may contain links to websites, applications, social media platforms or services operated by third parties. We are not responsible for their privacy practices, content or security, and we encourage you to review their privacy notices before providing personal information to them.
Children and minors
Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal information online from anyone under 18.
Members sometimes give us information about their children or other family members so that we can make an arrangement for them, such as travel or schooling. We use that information only for that arrangement, and we never sell it.
If you believe a minor has provided personal information to us directly, please contact us at info@lerambouillet.com
We will delete it promptly unless the law requires or permits us to keep it.
Changes to This Privacy Notice
We may update this Privacy Notice to reflect changes in our services, technology, business practices or applicable laws. When we do, we will update the "Last updated" date at the top of this page.
Where a change materially affects how we use information we already hold, we will tell members directly and, where the law requires it, ask for consent before the change applies.
Contact Us
To make a privacy request, contact us at:
OUR Headquarters
New York
575 5th Ave
New York, NY 10017
United States
info@lerambouillet.com
Please give us enough information to understand and verify your request. We verify identity before disclosing or deleting information, so that it is not released to someone who is not authorised to receive it. Information you give us for verification is used only for that purpose.
A person you have authorised may make a request on your behalf, with proof of that authority.
We respond within the period required by applicable law, and we aim to respond within 30 days. If we decline a request, we tell you why, and you may ask us to reconsider by replying to our decision.
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